Our terms of
service

• Caregiver — the individual creating and managing the account on behalf of an Elder.
• Elder — the older adult receiving AI companion calls.
• Content — information generated through the Service, including transcripts, health metrics, cognitive assessments, biographies, recipes, and summaries.
• PHI — Protected Health Information as defined under HIPAA.

Users must be at least 18 years old and capable of forming binding contracts. The Service is designed for older adults and their adult family caregivers within the United States.

Account creation requires accurate, current, and complete information, including your name, email address, and phone number. You must maintain the confidentiality of your credentials and report unauthorized access to info@heyalma.ai immediately. We may suspend or terminate accounts with inaccurate information or compromised security, with notice and an opportunity to cure except where immediate action is needed.

The Service provides informational and companionship tools only and does not constitute medical care, clinical monitoring, or emergency response services. It includes:

• AI Companion Calls — automated, AI-powered phone calls to Elders at scheduled times for wellness check-ins and friendly conversation.
• Health and Wellness Monitoring — tracking of self-reported metrics such as mood, sleep, appetite, pain, and medication adherence.
• Cognitive Wellness Exercises — optional, non-diagnostic exercises administered during calls.
• Biographical Story Collection — guided conversations that capture life stories, which may be compiled into a biography document.
• Caregiver Dashboard — a mobile app with call summaries, health metrics, wellness trends, alerts, and biography progress.
• Notifications and Alerts — informational notifications for significant events; these are not medical alerts.

By enrolling an Elder, the Caregiver represents that the Elder (or the Caregiver on the Elder's behalf, where legally authorized) expressly consents to receive autodialed and/or AI-generated calls from Alma at the phone number provided, and that the Elder has been informed the calls are AI-generated and automated. Consent to automated calls is not a condition for other Alma services. Message and data rates may apply.

The Elder or Caregiver may revoke consent by stating so during any call, emailing info@heyalma.aiwith the subject line “Stop Calls,” or canceling the subscription. Upon revocation, automated calls cease within 2 business days. Revoking call consent is independent of subscription cancellation.

Alma is not a medical service, healthcare provider, or emergency response system. The Service is a wellness and companionship tool designed to support daily check-ins and social engagement. It does not diagnose, treat, cure, or prevent any disease or medical condition, and health metrics collected during calls are self-reported and not clinically validated.

The Service is not a substitute for professional medical advice, diagnosis, or treatment. In case of a medical emergency, call 911 or your local emergency number immediately — Alma does not provide emergency response services.

If an Elder discloses, or the AI detects, indicators of potential abuse, neglect, self-harm, or exploitation, the AI responds with empathy and encourages contact with trusted persons or emergency services. Alma may flag calls for internal review, may notify the designated Caregiver of welfare concerns (unless the Caregiver is the suspected source of harm), and may report suspected abuse as permitted or required by applicable law. Alma does not undertake a duty to monitor for or detect elder abuse, and the absence of a report does not indicate the absence of abuse or neglect.

By setting up the Service, the Caregiver warrants that the Elder has been informed they will receive AI-powered automated calls, that conversations will be transcribed and health information collected, that summaries will be shared with the Caregiver, and that the Elder may end calls at any time.

Legal authority

Consent follows one of two paths: the Elder is directly informed and personally consents (verified verbally during the first call and logged with a timestamp); or, if the Elder is unable to provide informed consent, the Caregiver must hold a valid power of attorney, legal guardianship, or healthcare proxy.

The Elder's independent rights

Regardless of the consent method, the Elder retains the right to end any call, to revoke consent without the Caregiver's involvement, and to request that certain topics not be discussed. If the Elder revokes consent, the Caregiver is notified that calls have stopped but cannot override the decision.

Plan features, pricing, and availability may change at any time; we provide at least 30 days' notice of material pricing changes to existing subscribers, and current pricing will not change during an active billing period.

Free trial and auto-renewal

At the end of a free trial, your subscription automatically converts to a paid plan at then-current rates unless you cancel before the trial ends. We send a reminder at least 7 days before the trial expires, including the end date, the price to be charged, and cancellation instructions.

Billing, cancellation & plan changes

Subscriptions are billed monthly or annually, processed by Stripe, Inc. You may cancel anytime in the app or by emailing info@heyalma.ai; the subscription remains active until the end of the current billing period, and no prorated refunds are issued for that period. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next billing cycle.

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes.
• Impersonate others or misrepresent your authority to enroll an Elder.
• Enroll an Elder without their knowledge or valid legal authority.
• Access other users' accounts or data without authorization.
• Interfere with, disrupt, or reverse-engineer the Service.
• Transmit abusive or harassing content to the AI, or use automated systems without our written consent.

The Service — including all software, AI models, algorithms, designs, and materials — is owned by Alethiom LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

You retain ownership of the personal information and Content you provide, including biographical stories and recipes. You grant us a limited, non-exclusive, revocable license to process, store, and display that Content solely to provide and improve the Service; this license terminates upon deletion of your account and Content. Upon cancellation, you may export all Content in JSON or PDF format by emailing info@heyalma.ai; we fulfill export requests within 30 days, and Content remains available for export for 90 days following cancellation.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement administrative, technical, and physical safeguards aligned with HIPAA standards to protect health information. Where Alma operates as a Business Associate under HIPAA, we comply fully with applicable HIPAA requirements.

Alma is committed to making the Service accessible to all users, including those with disabilities, by designing for the needs of older adults:

• Phone-based delivery that does not require internet access or smartphone ownership.
• Adjustable AI voice speed and volume to accommodate hearing impairments.
• Plain-language conversation design to support users with varying cognitive abilities.

Users needing accommodations should contact info@heyalma.ai.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory. We do not warrant that the Service will be uninterrupted or error-free, that the AI will always respond accurately, that health metrics or cognitive assessments are clinically accurate, that the Service will detect all health concerns, or that calls will always connect. AI technology has inherent limitations, including the possibility of inaccurate, incomplete, or inappropriate responses.

To the maximum extent permitted by law, Alethiom LLC and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the greater of the amount you paid in the twelve months preceding the event, or five thousand dollars ($5,000). These limitations do not apply to claims arising from gross negligence, willful misconduct, or material breach of our data security obligations.

You agree to indemnify Alma from claims, liabilities, damages, losses, costs, and expenses arising out of your misrepresentation of legal authority to enroll an Elder, your intentional misuse of the Service, or your violation of any applicable law. This obligation does not apply to claims arising from Alma's own negligence, willful misconduct, or breach of these Terms.

Before initiating any formal dispute resolution proceeding, you agree to first contact us at info@heyalma.ai and attempt to resolve the dispute informally for at least 30 days.

If a dispute cannot be resolved informally, you and Alma agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Each party may bring claims only in an individual capacity and not as part of any class or representative action. Either party may still seek injunctive relief in court to prevent irreparable harm, or bring an individual claim in small claims court. You may opt out of this arbitration agreement by sending written notice to info@heyalma.ai within 30 days of first accepting these Terms.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. If the arbitration agreement does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Fairfax County, Virginia.

We may modify these Terms at any time. Non-material changes are posted on our website with a revised “Last Updated” date. For material changes — including modifications to the arbitration clause, liability limitations, billing terms, or TCPA consent provisions — we provide notice via email and in-app at least 30 days before they take effect. Continued use after the updated Terms become effective constitutes acceptance.

You may terminate your account at any time by canceling your subscription through the app or by contacting info@heyalma.ai. We may suspend or terminate accounts for material breaches with 14 days' notice and an opportunity to cure, or immediately in cases of fraud, safety risk, or legal requirement. If we discontinue the Service, we provide at least 60 days' notice and a prorated refund for any prepaid, unused portion.

Upon termination we stop placing calls to the Elder. Your Content remains available for export for 90 days following termination, after which it is deleted. Sections covering the Medical Disclaimer, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Alma regarding the Service. If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary and the remainder will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them upon 30 days' notice. We are not liable for failures caused by events beyond our reasonable control, and if such an event prevents us from placing calls for more than 14 consecutive days, you may cancel for a prorated refund.

• Alethiom LLC, 11107 Sunset Hills Rd, Ste 400, Reston, VA 20190
• General inquiries: info@heyalma.ai
• Privacy Officer: privacy@heyalma.ai